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You can check out our order info page for more detailed information.

Please make sure to scroll down through all the questions as they are in no particular order.

   What is the best way to contact you?
The best way to contact us and the quickest way to get response is via email. We are a small business and are not usually available to answer the phone, we do all our communicating via email, its quicker for you to get a response and more time/cost effect for us, so please try this method of contacting us first. If you do call and leave a message we will most likely still email you back instead of calling, so please check your email. If you still want to contact us via the phone you can email us for our phone number.

We are closed on Saturdays so please take that into consideration if you email us later on Friday or on Saturday, place an e-pattern order, call and leave a message or are waiting for a paypal invoice.

I ordered an e-pattern how long will it take before I receive it?
If you order just e-patterns and are paying with a credit card you should receive it within 24 hours, if you choose to pay with paypal you should get a paypal invoice within 24 hours. Please send us an email if you don't hear from us within 24 hours. If you ordered an e-pattern with other merchandise the e-pattern will be emailed when the rest of your order is invoiced and shipped. If you want it sooner email and let us know.

Instant download is available on all patterns when you purchase it from our Etsy store, there once you make payment it will be available to download. Click on this link: HugsAndStitchesPrims then look for the ePattern link on the left side menu of the store.

If you ordered an e-pattern along with other items that will be shipped the e-pattern will sent once the whole order is ready and the whole order is invoiced, which depending on the items ordered may take a few days for us get the order done . If you want the e-pattern sooner, just let us and we will be happy to invoice it separately so you can get it sooner.

Can I use your patterns to make up items to sell?
Yes, you can use our patterns to make items to sell at craft fairs, on websites and on ebay. Selling copies of our patterns and/or saying the pattern is yours is prohibited. We do not allow mass production (meaning a large wholesale company making items for resale in mass quantities). You can enlarge or reduce patterns to fit your personal needs but again selling and/or saying the enlarged or reduced pattern is yours is prohibited.

Do you have a printed catalog you can mail me?
No we do not have printed catalog that we mail, our website is our catalog and everything we sell is on-line.

Do you have a retail store or showroom where I can come and browse in person?
No we do not have a retail location we are an on-line business.

Does your shopping cart automatically charge my credit card when I submit the order?
No the shopping cart collects your payment information and we charge your credit when your order is shipped out, or we will send you a Paypal invoice once we know the shipping amount for your order.

What types of payment do you accept?
We accept all credit cards and debit cards that can be used as a credit card, paypal and money orders only. We do not accept personal or business checks, they will be marked void and returned.

What are your shipping costs, why don't they show up in the shopping cart?
We add the actual shipping costs to your order, we do not add any handling or extra fees. We cannot program the shopping cart to figure the actual shipping since that is based on the weight of the box and the ship to zip code. Shopping carts that estimate shipping will usually charge you more then the actual cost, which we don't want to do. You can always email us for a shipping quote before placing an order, please include the items you are interested in and your zip code.

Do you offer or add insurance to the order?
We do not automatically add insurance to orders, if you would like your order insured you MUST request it in the comments section when checking out or by sending us an email once the order is placed. Although we haven't had any problems with lost packages or damaged items orders that are not insured are shipped at the customers risk and we are not responsible for lost or damaged orders/items. All US orders are automatically shipped with a delivery confirmation.

I chose to pay with paypal why didn't I get re-directed to the paypal site to complete the payment?
You are not  automatically directed to Paypal to make payment because the shopping cart does not automatically figure shipping and therefore your order is not complete including the shipping cost. We will send you a Paypal invoice once we know the shipping and have your order total. This can take a day or two depending on the size of your order.

I placed an order and chose to pay with Paypal and later I got an email saying my order was cancelled, why?
Payment needs to reach us within 48 hours after receiving the Paypal invoice. If payment is not received within that time frame the order is cancelled. Most times the problem is the email address used when placing the order is not the email address the customer uses for their Paypal account so they do not receive the invoice.

How will my order be shipped?
Our standard shipping method of shipping is through the US Postal Service, heavy orders may be sent via UPS if that method is cheaper.

I live outside the USA do you ship internationally?
Yes we ship internationally using the US Postal Service.

How long will it take for me to get my order?
If the items ordered are in stock it usually takes us 1-2 days to get them invoiced and shipped. Most of our items are handmade so if we have to make any items in the order it can take us a week or two to get the order done and ready to ship. We will email you with a time frame estimate if we have to make any items. We will ship the entire order once everything is done, unless you notify us differently. We usually ship using priority and 1st class mail. You can go to the US Postal Service site at www.usps.com to view their estimated shipping times for those services.

Where are you located?
We are located in Michigan

I want to purchase your items for resale do you sell wholesale?
Yes, many but not all of our items are available at a reduced price for resale. You can click on the wholesale info button at the left for our terms and conditions. Our min order amount for wholesale is $75.

I need to return an item I purchased, what is your policy on returns?
We accept returns on non-clearance items only and the items must be received back here in the same condition as when we sent them. We do not accept returns on fabrics that have been washed or fabric sample cuts. There is a 20% restocking fee. You need to email us for authorization BEFORE returning anything to insure we will accept your return. You will need to email us with your order number, the item to be returned and the reason. We will respond with return instructions. Items sent back without prior authorization will not be refunded. All items returned must be in the original condition it was shipped in or the refund will be denied.

How do I change or cancel my existing autoship order for pet food or pet products?
Recent improvements to the Life's Abundance web site includes an easy and convenient way for customers to manage Autoship orders online.  Just log in to the "My Account" section of the web site and click on "Edit My Autoship" located in the "My Account Options" section.  From this web page, you can make changes to your Autoship date, frequency, shipping address and payment method.  In addition, you can also troubleshoot Autoship orders online by clicking on the "View My Problem Orders" link.  On this page, you can find a list of orders from the last 30 days that could not be processed. You also
contact Trilogy directly to make a change to your autoship order, they can be reached at 877-387-4564 from 8:00am to 7:00pm EST.

Does your fabric shrink?
All cotton fabrics shrink when washed and dried so plan ordering extra if you are going to wash and dry your fabrics. Our supplier estimates 2-3% shrinkage, yours may be more or less depending on your methods. We cannot refund or exchange any fabrics that have been washed so plan accordingly.

I need a large quantity of fabric can you accommodate that?
We usually have 1 bolt of each fabric in stock at a time, the yardage on new bolts vary from 10 to 20 yards. We can and are happy to order large quantities of fabric if it has not been discontinued. If the supplier has it in stock we usually get it in 1-2 weeks. Please email us with the item number and the number of yards needed for help with this.

I ordered some fabric a few months ago and need more but I don't see it on your website anymore, do you still have it?
If it is no longer on our website it is sold out and we cannot get anymore of it. Unfortunately fabrics are discontinued by the suppliers on a regular basis, especially with suppliers like Moda who are constantly introducing new fabric groups.

Do you offer samples of the fabrics you sell?
Yes, we sell a sample cut for $1.00 which is located in the arrow down box under each fabrics description.

Do you custom sew, I have a project that I need made but don't know how to sew?
We do not do custom sewing as far as home decor items, meaning curtains, tablecloths shower curtains etc, but we can sometimes however customize or tweak something you see on our website to fit your decor. Feel free to email any questions regarding that.

What do you do with the information you collect from me when I place an order?
Your personal information including your email address is only used to process your order and to communicate with you regarding your order. Once we have your order it is deleted off our secure server. We do not sell or give your email address to anyone. We do not use any email addresses we collect from orders, wholesale requests or link exchange requests to send out emails for the purpose of promoting our site or anyone else's.


 

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