Wholesale terms are as follows: We ask that all on-line orders be placed within the wholesale area of our website. Orders placed in the retail section have the risk of being charged retail prices. If for some reason you cannot access the wholesale area you should call or fax your wholesale order to us to insure that you will receive wholesale prices. All prices in this area of the site are wholesale and are in US Dollars, sorry not all items listed in our retail area are available for wholesale purchase. All of our items are usually in stock and ready to ship, we will post a notice by any item that is out of stock. This means you will get your order faster because we are not "making" the items for each order as the orders come in. Our minimum order for wholesale is $75.00, orders placed under $50.00 can be cancelled at our discretion and orders placed under the $75.00 will be charged a $15.00 processing fee. We reserve the right and will at our discretion pre-authorize the credit card of any large order placed, for the order total plus an additional amount to cover shipping to insure the card it valid before we take time to pack it. This means we will place a hold on your credit card funds for the order total plus an additional amount to cover the shipping costs. We will charge your card for the actual amount once the order is packed and ready to ship, once we charge the card for the acutal amount the hold will be released. Shipping costs are calculated after your order has been packed and weighed and are added to your order sub total when invoiced. **No shipping costs will show up in the shopping cart** All orders are sent UPS are automatically insured. UPS insures the first $100.00 at no cost. Any order shipped uninsured at the customers request is shipped at the customers risk. We cannot replace or refund any orders lost or damaged that have not been insured. If an order is received damaged you will need notify us immediately so we can file a claim with UPS or the US Postal Service. You are required to save the box and packing material for 14 days just in case UPS or the US Postal Service wants to inspect the damage before paying the claim. Claims payments take take up to a month or longer for us to receive and we reserve the right to wait until the claim is paid to us before we refund or re-send the damaged items. If you do not save the packaging and it is required for UPS or USPS to process our claim we will not be able to refund or replace the items damaged. We will try to confirm all online orders within 24 hours. We will also email you when your order has shipped. We require all orders be prepaid with a credit card or be shipped UPS COD with payment by money order or certified check. We do not offer any kind of net terms or accept personal or business checks. We no longer allow wholesale customers to mail in money orders due to past problems with not receiving the payment after we have taken the time to pack the order to get the shipping amount. Money orders are accepted on UPS COD shipments only and all COD shipments must be paid for with a money order or certified check. A COD fee of $9.00 per box will be added to your COD order in addition to the regular shipping charges when your order is invoiced. If a COD shipment is returned to us because of non-payment, you will be required to pay for it using a credit card and you will be charged for any and all additional shipping costs for the return and to resend it to you. If you do not pay for a COD shipment returned to us, you will be removed from our wholesale database and we will no longer accept any orders from you. If you place an on-line order and choose not to submit credit card information for payment and choose the phone/fax checkout option, its your responsibility to get your payment info to us via email, telephone or fax. We will not call you for it. You can note "COD" or "USE CREDIT CARD ON FILE" in the comment section of the shopping cart check out. We then would process your order based on that information and would not need any further response from you. **PLEASE NOTE** We do not process, pack or hold any items on your order until payment info is received. If you are planning to call or fax us your credit card info, we suggest you do it as soon as possible to insure the items you are ordering will still be available. **NO PERSONAL OR BUSINESS CHECKS ARE EXCEPTED AT THIS TIME** Any personal or business checks received in the mail will not be honored. They will be marked void and returned to you. International orders must be paid with a credit card only and will be shipped airmail with insurance unless the buyer notifies us that they want it shipped by a different method. If you know you want the order shipped via surface mail, express mail or if you do not want the box insured then PLEASE note that in the comments area when checking out. Items ordered that are out of stock are not automatically placed on backorder. If you would like the out of stock items backordered and shipped when they are available you will need to note that in the comments area of the shopping cart check out. Otherwise you can re-order the items at a later date. Any order discrepancies found must be reported to us within 3 days from the date you received your order (we are able to obtain the date delivered from UPS and the US Postal Service) in order to receive an adjustment or replacement. Returns must be reported to us within 5 days from the date you received the order. You must contact us via phone or email with a list of the items you are returning and reason for return. YOU NEED to obtain approval from us first BEFORE returning any items to receive an exchange or refund. We are not obligated to refund or replacement any returned items that we have not first approved. Non-damaged merchandise returned must be in the same condition as when it was sent to receive a full refund. All shipping charges are the buyers expense. We do not refund any shipping charges what so ever. Orders that are refused or any items returned that are not damaged will incur a 20% restocking fee. So please purchase wisely. We cannot accept returns or issue refunds on clearance items, sale items, bulk potpourri or bulk rosehips. If you are unsure of any potpourri scents we encourage you to purchase a single bag or request a sample BEFORE purchasing bulk quantities. Please order ahead, when we are busy it can take up to 5 days for order processing during our busiest seasons. We allow our products to be purchased for resale at craft shows, internet websites and ebay. However we do not allow anyone the use of our graphics or products images. You will have to take your own product pictures if you need them for re-selling the items. All of our product images and graphics belong to us and are copyrighted with the Library of Congress copyright office. All our graphics and product images have been digitally watermarked and can be traced if used. So please don't.