Do you
have a printed catalog you can mail me?
No I do not have printed catalog that
I mail, everything is listed on the
website or in my
Etsy
Shop.
Do you have a
retail store or showroom where I can come and browse in
person?
No I do not have a retail location
I am an on-line
business only.
Does your
shopping cart automatically charge my credit card when I
submit the order?
No the shopping cart only collects your shipping info
I will send you a Paypal invoice or a Square invoice to pay once
I know the shipping
amount for your order.
What types of
payment do you accept?
I accept Paypal and credit and debit cards through Square. I do not
accept checks of any kind, they will be marked void
and returned.
What are your
shipping costs, why don't they show up in the shopping cart?
I add the actual shipping costs to your order
once they are calculated,
I do not add any handling or extra fees. I cannot program
the shopping cart to figure the actual shipping since that
is based on the weight of the box and the ship to zip code.
Shopping carts that estimate shipping will usually charge
you more then the actual cost, which I don't want to do. You
can always email me for a shipping quote before placing an
order, please include the items you are interested in and
your zip code.
Do you offer or add
insurance to the order?
I do not automatically add
insurance to orders, if you would like your order insured
you MUST request it in the comments section when checking
out or by sending me an email once the order is placed.
Although I haven't had any problems with lost packages or
damaged items orders that are not insured are shipped at the
customers risk and I am not responsible for lost or
damaged orders/items. All US orders are automatically
shipped with a delivery confirmation.
I chose to pay
with paypal why didn't I get re-directed to the paypal site
to complete the payment?
YYou are not automatically directed to Paypal to
make payment because the shopping cart does not
add any shipping costs. I will send you a
Paypal or Square invoice once I know the shipping cost and have your order
total. This can take a day or two depending on the size of
your order.
I placed an order
and chose to pay with Paypal and later I got an email saying
my order was cancelled, why?
PPayment needs to be made within 48 hours after
receiving the Paypal or Square invoice. If payment is not received
within that time frame the order is cancelled. Most times
the problem is the email address used when placing the order
is not the email address the customer uses for their Paypal
account so they do not receive the invoice.
How will my order
be shipped?
Our standard shipping method of shipping is through the
US Postal Service, heavy orders may be sent via UPS if that
method is cheaper.
I live outside
the USA do you ship internationally?
I no longer ship outside of
the USA.
How long will it
take for me to get my order?
If the items ordered are in
stock it usually takes us 1-2 days to get them invoiced and
shipped. Most of my items are handmade so if I have to
make any items in the order it can take 1-3 weeks to
get the order done and ready to ship depending on the time
of the year. I will email you with
a time frame estimate when I send your invoice. Your order will
ship once everything is done, unless you
notify me differently.
Where are you
located?
I am located in Michigan
I want to
purchase your items for resale do you sell wholesale?
I am not currently selling
wholeale at this time.
I need to return
an item I purchased, what is your policy on returns?
I accept returns on non-clearance items only and the items
must be received back here in the same condition as when
itwas
sent. I do not accept returns on fabrics that have
been washed or fabric sample cuts. There is a 20%
restocking fee on all items returned. You need
to email me for authorization BEFORE returning anything to
insure the return will be accepted. You
will need to email me with your order number, the item to be
returned and the reason for the return. I will respond with return
instructions. Items sent back without prior authorization
will not be refunded. All items returned must be in the
original condition it was shipped in or the refund will be
denied.
How do I change
or cancel my existing autoship order for pet food or pet
products?
Recent improvements to the Life's Abundance web site
includes an easy and convenient way for customers to manage
Autoship orders online. Just log in to the "My Account"
section of the web site and click on "Edit My Autoship"
located in the "My Account Options" section. From this web
page, you can make changes to your Autoship date, frequency,
shipping address and payment method. In addition, you can
also troubleshoot Autoship orders online by clicking on the
"View My Problem Orders" link. On this page, you can find a
list of orders from the last 30 days that could not be
processed. You also contact Trilogy directly to make a
change to your autoship order, they can be reached at
877-387-4564 from 8:00am to 7:00pm EST.
Does your fabric
shrink?
AAll cotton fabrics shrink when washed and dried so plan
ordering extra if you are going to wash and dry your
fabrics before using. Our supplier estimates 2-3% shrinkage, yours may be
more or less depending on your washing and drying methods. I cannot refund or
exchange any fabrics that have been washed so plan
accordingly.
I need a large
quantity of fabric can you accommodate that?
I usually have 1 bolt of each fabric in stock at a
time, the yardage on new bolts vary from 10 to 20 yards. I
can order large quantities of fabric if it
has not been discontinued. If the supplier has it in stock
I usually get it in 1-2 weeks. Please email me with the
item number and the number of yards needed for help with
this.
I ordered
some fabric a few months ago and need more but I don't see
it on your website anymore, do you still have it?
IIf it is no longer on the website it is sold out and
I
cannot get anymore of it. Unfortunately fabrics are
discontinued by the suppliers on a regular basis, especially
with suppliers like Moda who are constantly introducing new
fabric groups.
Do you offer
samples of the fabrics you sell?
YYes, there is a sample cut which is located in
the arrow down box under each fabrics description.
Do you custom
sew, I have a project that I need made but don't know how to
sew?
I do not do custom sewing as far as home decor items,
meaning curtains, tablecloths shower curtains etc, but I can sometimes however customize or tweak
something you see on the website to fit your decor.
Feel free to email any questions regarding that.
What do you do
with the information you collect from me when I place an
order?
Your personal information
including your email address is only used to process your
order and to communicate with you regarding your order. I do not sell or give your
email address to anyone.
