The best & quickest way to get a hold of us is via email, you will get a response MUCH faster by emailing. Please send your email to the address listed below


If you need to reach us via phone please email us for the number.

You can also check our FAQ page for a quick look at the most asked questions.

   Please read our entire terms and conditions of ordering carefully before placing an order.
If you have any questions PLEASE email us.

Payment Methods

Square for Credit Card Payments
Paypal
 

BY PLACING A RETAIL  ORDER YOU ARE AGREEING TO OUR TERMS LISTED BELOW

We will try to confirm all online orders within 24 hours. We will also email you with your order total when your order has shipped.

Orders that are refused or any items returned that are not damaged with incur a 20% restocking fee. So please purchase wisely.

I accept Paypal and Square payments you will be asked which one you want to use to pay when you check out.

The shopping cart does not collect any payment information only your shipping address, I will manually send you a Paypal or Square invoice for you to pay once we know the shipping amount it can take 24 hours for us to get the invoice sent.

**I DO NOT ACCEPT ANY CHECKS**
Any personal, business checks or money orders received in the mail will not be honored. They will be marked void and returned to you.

I cannot accept returns or issue refunds on patterns, fabric that has been washed, fabric samples, clearance items, or shipping charges. The items must be received back here in the same condition as when I sent them. All returns must be approved by me first BEFORE you send anything back and you must contact me within 3 days of receiving the items for approval to send anything back. I must receive the items being returned back to me within 10 days of approval.

All prices on this site are in US Dollars.

**Prices DO NOT include shipping actual shipping charges will be added to the order after I have it packed and know the weight**

If the items ordered are in stock it usually takes 1-3 days after payment is received to get them invoiced and shipped. Most of my items are handmade so if I have to make any items in the order it can take a week or two depending on the time of the year to get them made. I will email you with a time frame estimate when I send you an invoice for payment if I have to make any items. We will ship the entire order once everything is done, unless you notify us differently.

Payment is required before I will start making any items ordered.

I ship using the US postal service with a delivery confirmation and shipping costs are calculated after your order has been packed and weighed, once I have the cost I will send you a Paypal or Square invoice for payement.

**No shipping costs will show up in the shopping cart**

Insurance is available if you request it but I do not add it unless it is requested. I am not responsible for lost or damaged items if you did not ask for insurance. You can request insurance in the comments section when you check out. Orders shipped uninsured are at the customers risk. I cannot replace or refund any orders lost or damaged that have not been insured. If an insured order is received damaged you will need notify us immediately. You are required to save the box and packing material for 14 days just in case the US Postal Service or UPS wants to inspect the damage before paying the claim.

Any order discrepancies found must be reported to me immediately in order to receive an adjustment or replacement. Returns must be reported to us within 3 days from the date you received the order, NO EXCEPTIONS. You must contact me via phone or email and let me know the items you are returning and reason for return. You need approval before returning any items to receive an exchange or refund. I am not obligated to refund or replacement any returned items that have not been pre-approved. Undamaged merchandise returned must be in the same condition as when it was sent. All shipping charges are your expense and will not refunded. Orders that are refused or any items returned that are not damaged will incur a 20% restocking fee. So please purchase wisely.

I do not allow anyone the use of my graphics or products images. All of my product images and graphics on this website belong to me and are copyrighted. All our graphics and and product images have been digitally watermarked and can be traced if used. So please don't.


*It can take up to 5 business days for your order to be processed and shipped*


Comments or Questions?
e-mail us


All images, content and web design including all html on this site are owned exclusively by and are the sole property of Hugs and Stitches/ PrimitiveDecorWholesale and have been copyrighted 2002 - 2025 and registered with the The Library of Congress US Copyright Office ~ Hugs and Stitches. All of our images and graphics have been digitally watermarked for our protection and will be found if used.

Downloading any content, images, graphics or html codes from this site is prohibited!  **Anyone doing so will be subject to legal actions**