The best & quickest way to get a hold of us is via email, you will get a response MUCH faster by emailing. Please send your email to the address listed below

If you need to reach us via phone please email us for the number.

You can also check our FAQ page for a quick look at the most asked questions.

   Please read our entire terms and conditions of ordering carefully before placing an order.
If you have any questions PLEASE email us.

Payment Methods

Square for Credit Card Payments


Orders that are refused or any items returned that are not damaged with incur a 20% restocking fee. So please purchase wisely.

We cannot accept returns or issue refunds on patterns, fabric that has been washed, fabric samples, clearance items, or shipping charges. The items must be received back here in the same condition as when we sent them. All returns must be approved by us first BEFORE you send anything back and you must contact us within 3 days of receiving the items to for approval to send them back. We must receive the items being returned within 10 days of approval.

All prices on this site are in US Dollars.

**Our Prices DO NOT include shipping actual shipping charges will be added to the order after we have it packed and know the weight**

If the items ordered are in stock it usually takes us 1-2 days to get them invoiced and shipped. Most of our items are handmade so if we have to make any items in the order it can take us a week or two to get the order done and ready to ship. We will email you with a time frame estimate if we have to make any items. We will ship the entire order once everything is done, unless you notify us differently.

We ship using the US postal service with a delivery confirmation and shipping costs are calculated after your order has been packed and weighed and are added to your order sub total when invoiced. **No shipping costs will show up in the shopping cart** Insurance is recommended for your safety, but we do not add it unless you request it, we are not responsible for lost or damaged items if you did not ask for insurance. You can request insurance in the comments section when you check out. Orders shipped uninsured are at the customers risk. We cannot replace or refund any orders lost or damaged that have not been insured. If an order is received damaged you will need notify us immediately. You are required to save the box and packing material for 14 days just in case the US Postal Service or UPS wants to inspect the damage before paying the claim. We will try to confirm all online orders within 24 hours. We will also email you with your order total when your order has shipped.

We accept Paypal and Square payments you will be asked which one you want when you check out.

The shopping cart does not collect any payment information only your shipping address, we will manually send you a Paypal or Square invoice for you to pay once we know the shipping amount it can take 24 hours for us to get the invoice sent.

Any personal, business checks or money orders received in the mail will not be honored. They will be marked void and returned to you.

Items ordered that are out of stock will are not placed on backorder and you will have to re-order the items at a later date when they are again available.

Any order discrepancies found must be reported to us immediately in order to receive an adjustment or replacement. Returns must be reported to us within 3 days from the date you received the order, NO EXCEPTIONS. You must contact us via phone or email and let us know the items you are returning and reason for return. You need approval from us before returning any items to receive an exchange or refund. We are not obligated to refund or replacement any returned items that we have not been pre-approved by us. Undamaged merchandise returned must be in the same condition as when it was sent. All shipping charges are your expense and will not refunded. Orders that are refused or any items returned that are not damaged with incur a 20% restocking fee. So please purchase wisely.

We cannot accept returns or issue refunds on clearance items, sale items, patterns or shipping charges.

We do not allow anyone the use of our graphics or products images. All of our product images and graphics on this website belong to us and are copyrighted. All our graphics and and product images have been digitally watermarked and can be traced if used. So please don't.

*It can take up to 5 business days for your order to be processed and shipped*

Comments or Questions?
e-mail us

All images, content and web design including all html on this site are owned exclusively by and are the sole property of Hugs and Stitches/ PrimitiveDecorWholesale and have been copyrighted 2002 - 2022 and registered with the The Library of Congress US Copyright Office ~ Hugs and Stitches. All of our images and graphics have been digitally watermarked for our protection and will be found if used.

Downloading any content, images, graphics or html codes from this site is prohibited!  **Anyone doing so will be subject to legal actions**