Ordering Information

Thank you for shopping with Hugs & Stitches! We want ordering from our website to be as simple as possible. Below you'll find general information about placing an order, payment, processing times, shipping and digital products.

Placing an Order

Add the items you'd like to purchase to your shopping cart and follow the checkout instructions to complete your order.

Please review your order carefully before submitting it, including quantities, product options and your shipping information.

Many of our products offer choices such as size, style, color, personalization or other options. Please be sure you've selected the options you want before adding an item to your cart.

Payment

We accept online payments through PayPal and Square.

All prices shown on the Hugs & Stitches website are in U.S. Dollars.

Processing Times

Processing times vary depending on what you order.

Some products are ready to ship, while many of our paper goods and handmade items are made or printed after an order is placed. Orders containing made-to-order items may require additional processing time.

If an order requires an unusually long processing time, we will contact you.

Shipping

Orders are shipped to the address provided with your order, so please check your shipping information carefully before completing checkout.

Shipping charges and available shipping methods will be shown or calculated according to the options available during checkout.

If your order contains several items, we will normally ship the order together once everything is ready unless other arrangements have been made.

Digital Products

Digital products are delivered electronically and are not physical items.

Please read individual product descriptions carefully before purchasing to make sure you are ordering the format you want. Due to the nature of digital products, digital purchases are not returnable or refundable once delivered or downloaded.

Returns & Order Problems

Because our store includes many different types of products, including made-to-order items, cut fabric, patterns and digital products, return eligibility may vary by product.

Please read the individual product description before ordering and see our Terms & Conditions for complete return and refund information.

If there is a problem with your order, please contact us promptly so we can help.

Questions?

Have a question before placing your order? We're happy to help.

Please use our Contact Us page to send us a message. You can also visit our FAQ page for answers to common questions.

Hugs & Stitches
Stitching Together Vintage Charm & Handmade Treasures.